NorthStar: Superior Values, Remarkable Products
- January 02, 2020
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- NorthStar Mat Services
Finding a quality mat, facility, and towel service with agreeable rates and outstanding customer service is tough. It might even be impossible if the right factors aren’t considered.
In any business, there is an infinite amount of goals, priorities, and external factors that drive its practices. Some are motivated by profits, others are motivated by their mission, and others by customer satisfaction.
When choosing the mat, towel, or facility service provider for your business, knowing what motivates a potential partner is vital. Unfortunately, it’s not always clear what those motivations are. Motivations can be difficult as they can be hidden. One place to check is in the values held important to the company.
NorthStar Values Are Success-Oriented
We’re as serious about your success as we are about our own. To make your success as likely as possible, we hold ourselves to a set of values. When it comes to effective practices, there’s no room for compromise, either in acceptable results or the values that make them possible. NorthStar is committed to success for our customers.
Some values that permeate our business are integrity, goal-orientation, organization, motivation, awareness, teamwork, and service orientation.
Integrity
Rome wasn’t built in a day, and neither are business reputations. Only decades of consistent, accountable service can prove a company is made of the real stuff. Integrity of actions over years of quality service is how businesses make a solid foothold. That’s what NorthStar does, and will continue to do, because it works.
Decisions made with integrity are decisions that lead to good results. They don’t bend to self-interest, temporary satisfaction, or a fantasy. If we’re not thinking about what’s best for the customer, we’re doing something wrong. And we don’t like to be wrong.
Goal Orientation
Goals are important to have. They encourage direction and intention, and require focus on what matters the most. Though we have many goals, the most important one is to please our clients. That’s the most important goal because, at the end of the day, that’s what it all comes down to.
Organization
Without organization in every sector of our business, we can’t deliver the best results with consistency. Organization is not only important to our operations, but for our customer satisfaction. If we’re not organized, we can’t get your supplies out accurately and on time every time.
Motivation
After years of providing a service, motivation might be hard to find for some companies, but not for NorthStar. Other companies may get complacent and start taking their clients for granted. They cheapen services and gradually lower expectations until their shortcomings are just accepted as “part of the business.”
NorthStar rises above that by realizing customers are people with needs they’re relying on us to fulfill. If we fail, their business suffers, and that can’t happen.
Awareness
Awareness takes many forms at NorthStar. From operations and route efficiency to materials condition and employee satisfaction, we do our best to make sure no stone goes unturned, as they’re all vital to our successful operation.
Teamwork
No company can function without teamwork. From the coordinated efforts of our processing team to the rigorous schedules of the delivery team, everything is teamwork. Our MVP, though, is always the customer.
Service Orientation
No business can survive without a quality service orientation. If quality service isn’t a top priority every day, it’s only a matter of time before things start to fall apart. NorthStar places such tremendous value on service because that’s where it all begins and ends. If our service starts to slack, our customers are the first to notice.
As a result, we don’t slack. We listen, we understand, and we respond to your needs.
For Customer-Oriented, Value-Driven Business Supply, Go With NorthStar
Few companies can claim the same history of consistent service and customer satisfaction as NorthStar. Adhering to values comes with many benefits, and quality, consistent care of our customers is its greatest one. For more information, give us a call at 1(800) 944-9797, visit our website, or ask about a free quote.
