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Client Experience Expert

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JOB DESCRIPTION:

NorthStar is looking for a talented Client Experience Expert.  The successful candidate will visit NorthStar’s current client base to evaluate current NorthStar service, optimize opportunities, resolve issues, and insure client longevity.

RESPONSIBILITIES:

• Manage our key clients portfolio.
• Achieve assigned strategic account objectives.
• Establish strong, long-term client relationships.
• Communicate with major clients on a regular basis and respond to specific queries.
• Suggest solutions and innovative ideas to meet client needs.
• Handle complaints and problems in a timely and effective manner.
• Act as a liaison between key clients and internal teams.

REQUIREMENTS:

• Valid Driver’s License.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Understanding of sales performance metrics.
• An ability to address client requests in a timely manner.
• Strong negotiation skills with a problem-solving attitude.
• Proficiency in mail, phone, and email correspondence.
• Ability to contact clients to schedule the mandated level of client appointments.
• Skill to negotiate and complete Client Service Agreements.
• Competence to envision opportunities, develop solutions, and close the required level of sales.
• Exhibit traits from all of NorthStar’s Core Values (see attached video).

COMPENSATION:

• Base pay, plus;
• Use of fleet vehicle.
• Commissions on weekly sales average, and direct sales.
• Prorated Holiday pay.
• Paid vacation.
• Flexible hours-Full time-32- 40 hours

 

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